Disclaimer

Thank you for choosing to explore the payment gateway services (“Services”) provided by ONSOFT ENTERPRISES (“company,” “we,” “us,” or “our”). This Disclaimer explains how these Services are to be used and outlines the conditions that apply whenever you access our website, mobile application, APIs, or any related features.

By using our Services, you (“user,” “you,” or “your”) acknowledge that you have carefully reviewed the terms contained here. Your continued use of these Services indicates that you understand and accept these conditions in full.

It is important to recognize that choosing to move forward with our platform means you accept the responsibility of staying informed about these terms and abiding by them. This ensures that every interaction with our Services is clear, transparent, and based on your full awareness of the rules in place.

We encourage you to read this Disclaimer thoughtfully before proceeding further. Your decision to continue reflects your agreement to the terms, helping create a secure and dependable environment for everyone who uses our Services.

No Guarantee of Uninterrupted Service

When you choose to use our Services, it is important to understand that while we place great effort into keeping them dependable, constant and flawless operation cannot always be promised. Temporary delays or pauses may occasionally occur as a result of scheduled updates, technical adjustments, unexpected system issues, or circumstances that fall outside our control.

By continuing to engage with our platform, you accept that such interruptions are sometimes unavoidable when maintaining complex digital systems. We remain committed to reducing these instances wherever possible, so your experience remains as consistent as it can be.

Your awareness of this reality ensures that you enter our Services with clear expectations, and it allows us to be open and transparent with you at every step.

Transaction Processing

When you make use of our Services, our responsibility is to act as a bridge that enables the movement of payments between merchants and their customers. While we provide the system for completing transactions, we do not oversee or guarantee the quality, legality, safety, or fulfillment of the goods or services you purchase. Any concerns or disagreements that arise from a transaction must be addressed directly between the purchaser and the merchant involved.

At times, payments may face delays or be declined due to circumstances such as insufficient funds, network or banking issues, fraud prevention checks, or regulatory requirements that must be followed.

Recognizing these boundaries allows you to use our Services with a clear picture of what to expect, helping ensure your experience remains straightforward and transparent.

Regulatory Compliance

Operating within the framework of the law is central to how our Services function. We follow the standards set out under Indian regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, guidelines issued by the Reserve Bank of India, and the Payment Card Industry Data Security Standard (PCI DSS).

In addition, every user is expected to ensure that their own activities through our Services remain lawful and in line with all rules that apply to them.

By understanding these shared responsibilities, both you and we contribute to an environment built on trust, accountability, and the assurance that Services are being used in a secure and legally compliant manner.

No Financial or Legal Advice

The materials shared through our website and Services are designed to offer general knowledge that may be useful for understanding broad topics. They are not created to replace financial, legal, or tax consultation specific to your situation.

If you are facing decisions involving financial matters, legal obligations, or tax responsibilities, we encourage you to seek guidance from a certified professional who can provide advice based on your individual needs. This ensures that your choices are backed by expertise and reflect the circumstances unique to you.

Our goal is to make information accessible while reminding you that the right path forward often requires the insight of trained specialists. By working with qualified advisors and using our resources responsibly, you place yourself in a stronger position to make thoughtful, informed decisions that truly serve your best interests.

Third-Party Links and Services

At times, our platform may guide you toward external websites, applications, or services operated by independent providers. These options are shared to make your experience easier, but we do not oversee their content, rules, data practices, or how they function.

Whenever you decide to interact with a third-party platform, it is important to take a moment to read and understand their policies so you know exactly how they operate. The responsibility to review those details rests with you as the user.

We share these connections with the intention of supporting your journey, but your safety and clarity depend on making informed choices. By approaching third-party resources carefully, you protect your interests and ensure your experience stays aligned with your expectations.

Security and User Responsibility

Your trust matters, and safeguarding the details you share with us is taken seriously. We use protective measures designed to keep your information safe from threats, yet no digital system can promise absolute defense against risks such as hacking, unauthorized entry, or other cyber incidents.

Alongside our efforts, you also play a key role in security. It is your responsibility to protect your login details, payment information, and any personal data connected with your use of our Services.

Together, our protective steps and your careful handling of information create the strongest shield. By staying attentive and cautious, you help ensure that your experience remains secure and dependable.

Limitation of Liability

We work hard to deliver services that are dependable and secure, but it is important to recognize that certain risks remain beyond our control. To the extent permitted by law, we are not responsible for any direct, indirect, incidental, consequential, or special damages that might occur through your use of our Services.

If any claim arises in connection with our Services, the maximum amount we may be held accountable for will never exceed the transaction fees you actually paid for the specific transaction in question.

Our intention is to be transparent so you know where our responsibility begins and where it ends. By understanding these boundaries, you can use our Services with clarity and confidence.

Changes to This Disclaimer

As our Services evolve and legal requirements shift, this Disclaimer may be updated from time to time. Any adjustments will take effect as soon as they are posted here, and by continuing to use our Services after changes are published, you confirm that you accept the updated terms.

If you are not comfortable with the revised Disclaimer, the appropriate step is to discontinue using our Services so there is no confusion or unintended acceptance.

We share these updates openly so you can stay informed and make choices that best protect your interests while using our platform.

Get in Touch

We value every question and concern because they help us serve you better. Whether you need clarity about our Services or policies, reaching out directly is always welcomed.

You can contact us at support@onsoftenterprises.com, and our team will do its best to respond quickly and provide the assistance you are looking for.