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Privacy Policy

Introduction

We appreciate your time on ONSOFT ENTERPRISES, owned and operated by ONSOFT ENTERPRISES PRIVATE LIMITED. Safeguarding your personal details is at the heart of everything we do, and this policy explains in simple terms how your information is collected, stored, and used when you interact with our website. Please note that this policy applies only to ONSOFT ENTERPRISES and does not cover any external sites you may reach through links on our platform or businesses featured on ONSOFT ENTERPRISES.

Throughout this policy, the words "we," "our," and "us" represent ONSOFT ENTERPRISES. The terms "you," "your," "user," and "users" refer to every individual choosing to access or use our website. If you are not comfortable with the practices described here, we recommend that you discontinue using ONSOFT ENTERPRISES.

This Privacy Policy is designed to work in harmony with our Terms and Conditions, giving you a clear and complete picture of how your data is handled, so you can use ONSOFT ENTERPRISES with peace of mind.

We know that sharing information is a matter of trust, and we treat it with the care it deserves. If at any point you have questions, need clarification, or wish to understand more about how we manage your personal details, our team is ready to help.

Information We Collect

Your privacy is important to us at ONSOFT ENTERPRISES, and we believe you deserve clarity about how your details are handled. The information we gather allows us to keep your experience safe, reliable, and personalized while using our services. Here is an outline of the types of data we collect and why they matter:

  • Personal details such as your full name, email address, phone number, and physical address. In some cases, government-issued identification like PAN or Aadhaar may be required for Know Your Customer (KYC) verification.
  • Financial information including bank account details, UPI ID, credit or debit card numbers, and billing or invoice data. Transaction records are also maintained to meet compliance needs and to support you in case of payment-related concerns.
  • Technical data like your IP address, browser type and version, device details, operating system, and activity logs with timestamps. We also monitor referral sources and navigation patterns to better understand how you use our services and to enhance functionality.
  • Cookies and tracking technologies that remember your preferences, manage sessions, provide a smoother browsing experience, detect unusual activity, reduce risks, and support continuous improvements to the platform.

At ONSOFT ENTERPRISES, every piece of information collected is used with your best interests in mind. Our goal is to keep you protected, improve your journey, and make your interactions with us seamless. If you would like more details or have any concerns, we encourage you to connect with us anytime.

How We Use Your Information

At ONSOFT ENTERPRISES, we understand that sharing personal information is built on trust, and we treat that responsibility with great care. The details you provide are used only for purposes that improve your experience, strengthen the safety of our platform, and fulfill necessary obligations. We never sell, trade, or lease your information to outside parties for marketing. In certain limited situations, we may share data with trusted partners, but only when it is required to provide services more effectively and securely.

We use the information you share with us in several important ways, including:

  • Safely processing your financial transactions and ensuring accuracy at every step
  • Confirming the identity of both users and merchants on our platform
  • Meeting legal and regulatory obligations, such as completing Know Your Customer (KYC) procedures
  • Detecting, investigating, and preventing fraud or potential security issues
  • Offering timely support and resolving concerns or disputes effectively
  • Maintaining, enhancing, and ensuring the consistent reliability of our services
  • Sending you essential service updates, including transaction alerts and important notifications
  • Conducting internal checks, audits, and data analysis to strengthen our operations
  • Customizing your experience and improving the relevance of the content you receive
  • Sharing information about our services, but only with your consent and approval

Every use of your information is guided by our commitment to protect your rights and create value for you. If you have any questions or wish to understand more about how your information is used, we encourage you to contact us.

How We Share Your Information

At ONSOFT ENTERPRISES, we know that your information is personal, and we treat it with the respect it deserves. While we never sell or lease your data to outside parties, there are certain situations where sharing details becomes necessary to keep your experience safe, smooth, and dependable. Each instance of sharing is done carefully, with your best interests in mind.

We may share your information with payment partners and banks so financial transactions are processed securely and without unnecessary delays. This helps ensure every payment flows accurately through our platform.

Limited details may be shared with merchants to confirm purchases, complete transactions, and provide the assurance you need when using their services.

Certain trusted service providers may receive data to help us operate effectively. This can include partners assisting with KYC checks, fraud prevention, IT infrastructure, cloud hosting, or analytics.

When legally required, information may be shared with regulatory authorities or public bodies, including courts or government agencies, to comply with valid obligations.

In the case of corporate events such as mergers, acquisitions, the transfer of assets, or bankruptcy, your information may be included in business transitions, always handled with care to maintain privacy protections.

We only share your information when it is essential to support services, fulfill legal requirements, or protect your interests. Your trust means a great deal to us, and we remain committed to openness and accountability in every decision.

Data Retention Policy

At ONSOFT ENTERPRISES, we believe you have the right to know how your information is managed over time. Being transparent about retention practices allows you to use our services with clarity and confidence.

We hold on to your personal details and transaction records only for the length of time needed to meet the purposes outlined in this policy or to comply with applicable laws and financial regulations. For example, documents gathered for KYC verification and records of financial transactions are generally stored for a period of about 8 to 12 months, depending on the legal requirements that apply.

After this period has ended, your information is either permanently deleted or anonymized so it cannot be connected back to you. These practices are followed to reduce unnecessary storage, safeguard your privacy, and strengthen the trust you place in us.

We want you to feel assured that your data is not kept longer than necessary and is always handled responsibly. If you ever have questions about how long your information is stored, we are here to provide the clarity you need.

Data Security Measures

Your trust in ONSOFT ENTERPRISES is built on the assurance that your information is safe with us. Protecting both personal and financial data is central to how we operate, and we take strong measures to maintain a secure environment for every user.

We use encryption technologies such as SSL/TLS to safeguard information while it is being transferred between your browser and our servers, keeping your data private during every interaction. Sensitive financial information is stored on systems that follow PCI-DSS standards, which are designed to provide high levels of protection for payment details.

To stay ahead of potential risks, our systems undergo regular security reviews, audits, and vulnerability checks. Access to sensitive information is restricted only to trained and authorized personnel, supported by strict access control practices. Additional layers of protection include multi-factor authentication, fraud monitoring in real time, and systems that prevent the loss of important data.

Although we apply rigorous security controls, it is important to acknowledge that no online method of transmission can be made entirely risk-free. For your own safety, we encourage steps such as setting strong passwords and keeping your login details secure.

At ONSOFT ENTERPRISES, security is not just a feature, it is a responsibility we uphold every day. By combining robust systems with user awareness, we work together to ensure your experience remains safe and reliable.

User Rights and Choices

Your privacy matters at ONSOFT ENTERPRISES, and we want you to feel confident about how your personal information is handled. Knowing your rights allows you to make clear decisions and ensures your data is managed according to your preferences.

  • You can request access to the personal information we hold about you and receive a copy for your review.
  • If you find any errors or incomplete details, you have the right to ask for corrections.
  • You may request that your personal information be deleted when it is appropriate to do so.
  • You can withdraw any consent you previously provided at any time.
  • You have the option to object to or limit certain types of processing of your personal data.
  • You are entitled to receive your information in a structured, readable format through data portability.

If you wish to exercise any of these rights, please reach out to us at support@onsoftenterprises.com. We are dedicated to helping you manage your information safely and transparently, respecting the choices you make.

Cookies and Similar Technologies

At ONSOFT ENTERPRISES, we strive to make your experience smooth, intuitive, and enjoyable. To do this, we use cookies and similar tools that help us understand how you interact with our platform and improve your experience.

Cookies allow us to remember your preferences, keep you logged in during your visit, and gather information about how our platform is used. This helps us enhance functionality and provide a service that fits your needs.

You are in control of how cookies are used. You can adjust your settings through your browser to manage what information is collected and how it is applied. Disabling cookies may affect certain features, and some tools or functions may not work as intended. This could make it harder to complete certain actions efficiently.

We want you to feel confident and informed while using ONSOFT ENTERPRISES. By understanding cookies and managing your preferences, you can enjoy a safer, more tailored, and convenient experience.

Third-Party Links and Services

We understand that exploring new tools and resources can make your experience better, which is why ONSOFT ENTERPRISES may provide links to external websites, platforms, or services, including banks, KYC providers, or analytics tools. These connections are meant to give you extra options and helpful functionality.

While we carefully select links we believe are reliable, we do not control the content, operations, or privacy practices of these external services and cannot take responsibility for them.

It is important to review the privacy policies and terms of any third-party service you access. This helps you understand how your personal information is collected, stored, or used before you share any data.

We are committed to protecting your privacy and want you to navigate both our platform and linked services with confidence. Taking a few moments to check third-party policies strengthens your security and ensures a safer online experience.

Children's Privacy

We value the safety and privacy of every visitor to ONSOFT ENTERPRISES, including young users. Our services are intended for individuals who are 18 years of age or older, and we do not intentionally collect personal information from anyone below that age.

If we discover that personal data from a child under 18 has been submitted without clear parental consent, we promptly remove that information from our records. This approach helps ensure that children's information remains private and protected at all times.

We encourage parents and guardians to oversee and guide their children when accessing online platforms. Your vigilance, combined with our privacy measures, helps create a secure and responsible environment for all users on ONSOFT ENTERPRISES.

Changes to this Privacy Policy

At ONSOFT ENTERPRISES, we believe transparency is essential when it comes to your personal information. From time to time, we may update our Privacy Policy to reflect changes in laws, improvements in technology, or updates to the way we operate our services.

All updates will be clearly displayed on this page, including a revised "Last Updated" date, so you can always refer to the most current version. We recommend reviewing this page periodically to stay informed about how your information is collected, used, and protected.

Consent and Acceptance

At ONSOFT ENTERPRISES, your confidence in us is our priority. By using our website or services, you acknowledge that you have reviewed, understood, and agreed to the terms described in this Privacy Policy.

If any part of this policy does not align with your comfort level, we recommend refraining from using our services. Providing your informed consent ensures that your personal information is handled according to your expectations.

We are committed to clarity and security for all our users. Your agreement allows us to deliver our services efficiently while safeguarding your data and maintaining a trustworthy environment on ONSOFT ENTERPRISES.

Contact Us

Your questions and concerns are important to us at ONSOFT ENTERPRISES. We want you to feel confident and informed about how your personal information is handled while using our services.

If you have any doubts, inquiries, or concerns regarding this Privacy Policy, please do not hesitate to reach out. Contact us at support@onsoftenterprises.com, and our team will respond promptly to provide clear guidance or resolve any issues you may have.